Privacy Policy

At Travafa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application. Please read this policy carefully. By using Travafa, you consent to the practices described in this document.

1. Information We Collect

Personal Information

When you create an account, make a booking, or contact us, we may collect the following information:

• Name and email address
• Phone number
• Payment and billing information
• Travel document details (passport, visa) when required for bookings
• Profile information and preferences

Automatically Collected Information

When you use our platform, we automatically collect certain information including your IP address, browser type, device information, operating system, referring URLs, and usage data such as pages visited and features used.

2. How We Use Your Information

We use the information we collect to:

• Process bookings and payments
• Provide and maintain our services
• Personalise your experience and recommendations
• Communicate with you about bookings, updates, and promotions
• Improve our platform and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers — Airlines, hotels, and activity providers to fulfil your bookings.
• Payment processors — To securely process your transactions.
• Analytics partners — To help us understand usage patterns and improve our services.
• Legal authorities — When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability
• Withdraw consent at any time

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Travafa is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Travafa after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@travafa.com.